Return And Exchange

Returns

Customers can request a return or exchange within 5 days of receiving the product. Returns will be processed using the same payment method.

Note: Items marked "Final Sale" cannot be returned/exchanged.

Sale and promotional items are excluded and are subject to our regular return/exchange policies.

Cancellations

We accept order cancellations before the product is processed. If the order is canceled within this period, you will receive a full refund.

If the product has already been shipped, we will not be able to cancel your order.

Return/Exchange Conditions

All returned items must be in their original selling condition, unworn, unwashed, or altered, and with all tags still attached.
All items must be returned with their original boxes.
All items must be returned in one package.
Return/exchange shipments must be made using the same service as the original delivery.
We can only accept returns/exchanges from the country to which the order was originally shipped. For example, orders shipped to the USA must be returned from the USA.
Personalized items cannot be returned.
Unfortunately, return/exchange is not free (import and shipping costs will be your responsibility).
For hygienic reasons, returns of underwear, some jewelry, makeup, and skincare products are not accepted. Panties and swimsuits can be returned only if the hygienic protective strip is intact.
Of course, any defective items can be returned.
We reserve the right not to accept a return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be notified if we decide to refuse your return/exchange; You can choose to have the product returned at your expense.

How to Return an Item or Entire Order?

Step 1: Contact our customer service to initiate the return process with the following information:

Order number
Receipt
Video or photo of the defective product

Step 2: Return the receipt, along with the items, in the original packaging.

Step 3: Complete three copies of the pro forma invoice for the return. Place all copies in a clear envelope and attach it to the package without sealing it. These documents are required by customs, so be sure to complete all 3 copies.

Step 4: Hand the package over to the courier. Once the courier confirms the return shipment, securely seal the package.

Refunds

In the case of a return, the refund will be credited to the original payment method. ncxvbx.online will not refund shipping costs in the event of a return.

When your package reaches us, please allow 5-10 business days (depending on peak times) for your return to be processed. If your return does not meet the specified conditions, the package will be returned to you at your expense. Once your return is accepted, your refund will be issued, and you will receive a confirmation email.

Return/Exchange Address

Building B5-1, Junfeng Industrial Park, Heping Community, Fuyong Street, Baoan District, Shenzhen

We are available for support via

Email: ebonyerickson6@gmail.com

WhatsApp: +44 7947034370